WE'RE ELECTRIFYING

Thando, Technical Trainer

At JLR, the transition to electrification is integral to our Reimagine strategy. But our transformation extends beyond our vehicles; it encompasses a culture shift, continuous training and meticulous detail to ensure we are curating the ultimate electric experience for our clients.

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THANDO NGEMA

Thando dreamed of studying Mechanical Engineering at university. After an apprenticeship at another car manufacturer, her “turning point” came when she joined JLR South Africa. She's responsible for developing our technicians, ensuring they service, diagnose, and repair vehicles to the highest standard.

“Every time technology evolves, your mindset needs to evolve with it. It’s like doing a software update on your brain!

 

“The JLR brand not only opened new technical opportunities for me ‑ it provided a structured and supportive career path. JLR didn’t just help me find my place; it helped me define my purpose.

 

“I equip technicians not only with technical knowledge, but also with the mindset and confidence to deliver a ‘fix right first time' experience that reflects the premium quality and customer excellence we're known for. I specialise in delivering courses such as Service, Maintenance and Inspection, Steering and Wheel Alignment, Air Conditioning Systems and Basic EV Knowledge."

 


 

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I want every technician to leave with new knowledge and a deeper understanding of how their work impacts client experience. Whether it’s ensuring a job is done correctly the first time or recognising how their service contributes to the overall brand journey, our technicians take pride in the role they play in delivering excellence.
- Thando, Technical Trainer

"The constant evolution of technology can be challenging, but it also makes this role exciting and fulfilling. It pushes me to stay sharp, flexible, and ready for whatever comes next. Being part of someone’s learning journey and seeing their transformation is one of the most fulfilling aspects of my role."

 

Thando was born and raised in Katlehong on South Africa's East Rand. “I lived in a household led by two incredibly strong women ‑ my mother and my late grandmother ‑ who were the providers in our family. Because of that, I'm so motivated by a future where women aren’t just visible but are shaping the future of engineering and motorsport at JLR. I want to contribute to that legacy of inclusion, innovation, and performance‑driven excellence.”

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